CeramicPro Solutions, a renowned ceramic tile and flag installation service provider, was looking for a way to reduce the load on their customer support staff while still providing top-notch service. They found the solution in Deskhero's AI-powered knowledge base.
Deskhero's advanced AI capabilities used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate a comprehensive and relevant knowledge base. This allowed CeramicPro's customers to find answers to their queries without needing to contact support.
The AI capabilities of Deskhero also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed. This led to a significant reduction in the number of support tickets generated.
Additionally, Deskhero's custom fields and structured data lists made it easy for CeramicPro to categorize and organize their knowledge base, further enhancing its usability.
By implementing Deskhero, CeramicPro was able to provide a robust self-service option for their customers, reducing the load on their support staff and improving customer satisfaction.
How did Deskhero's AI capabilities enhance CeramicPro's knowledge base?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to generate a comprehensive and relevant knowledge base. This allowed customers to find answers to their queries without needing to contact support.
What benefits did the enhanced search results bring to CeramicPro's customers?
The enhanced search results made it easier for customers to find the information they needed in the knowledge base, reducing the need for them to contact support.
How did Deskhero's custom fields and structured data lists improve the usability of CeramicPro's knowledge base?
These features made it easy for CeramicPro to categorize and organize their knowledge base, making it more user-friendly and efficient for customers to use.
* This article provides an example of how a fictive company in the Installation services for ceramic tiles and flags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
