SoundLife Installations was struggling with managing their growing customer queries and complaints. The manual process was not only time-consuming but also prone to errors. They decided to implement Deskhero to automate their customer support process.
Deskhero's structured data lists, custom fields, and ticket management system helped SoundLife Installations to organize their customer queries effectively. The Kanban board provided a clear view of the ongoing, pending, and completed tasks, enabling the team to manage their workflow better.
The AI capabilities of Deskhero proved to be a game-changer for SoundLife Installations. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only sped up the response time but also ensured the accuracy of the information provided to the customers.
Deskhero's AI also improved the search results in the knowledge base, allowing customers to find solutions to their problems quickly and easily. This resulted in a significant reduction in the number of tickets, freeing up the support team to focus on more complex queries.
Lastly, the REST API provided by Deskhero enabled SoundLife Installations to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time spent on each ticket, improving the response time.
How does Deskhero reduce the number of tickets?
Deskhero improves the search results in the knowledge base, making it easier for customers to find the information they need. As a result, customers can solve their issues independently, reducing the number of tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a smooth transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Installation services for hearing aids industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
