Audiotech Services was facing challenges in handling the increasing volume of customer queries and complaints. The manual process was not only labor-intensive but also lacked efficiency. To address this issue, Audiotech Services implemented Deskhero to automate their helpdesk operations.
Deskhero's features like structured data lists, custom fields, and ticket management system allowed Audiotech Services to organize and manage their customer queries effectively. The Kanban board offered a visual representation of the workflow, helping the team to prioritize tasks and manage their workload efficiently.
Deskhero's advanced AI capabilities played a crucial role in enhancing the efficiency of Audiotech Services' helpdesk operations. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time and effort required to respond to each ticket.
The AI also improved the search results in the knowledge base, making it easier for customers to find relevant information. This led to a decrease in the number of tickets, as customers were able to resolve their issues by referring to the knowledge base.
Moreover, Deskhero's REST API allowed Audiotech Services to integrate the platform with their existing systems, ensuring a seamless transition and continuity in their operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed to generate suggested replies.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses advanced AI to analyze the content of the knowledge base and provide more relevant search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring a seamless transition and continuity in operations.
* This article provides an example of how a fictive company in the Installation services for hearing aids industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
