Urban Structures Ltd., a renowned institutional architecture firm, was facing challenges in managing their customer support services. They needed a solution that could handle a high volume of inquiries and provide quick, accurate responses.
Deskhero provided the perfect solution for Urban Structures Ltd. With its structured data lists, ticket management system, and kanban board, the company was able to streamline their operations and improve their project management.
The advanced AI capabilities of Deskhero were particularly beneficial for the company. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduced the response time but also improved the accuracy of the responses.
Additionally, the AI enhanced the search results in the knowledge base, making it easier for customers to find relevant information. The website scraping feature kept the knowledge base updated with the latest information from architectural websites.
Overall, Deskhero's AI capabilities significantly improved Urban Structures Ltd.'s customer support services, enhancing customer satisfaction and efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are based on the most relevant and accurate information.
How does the AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This enhances the search results, making it easier for customers to find the information they need.
What is the benefit of the website scraping feature?
The website scraping feature allows the company to automatically update their knowledge base with the latest information from relevant websites. This keeps the knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Institutional Architects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
