Design Dynamics Corp., a prominent institutional architecture firm, was struggling with managing their helpdesk services. They needed a solution that could handle a large volume of support requests and provide efficient, accurate support.
Deskhero provided the ideal solution for Design Dynamics Corp. With its structured data lists, ticket management system, and kanban board, the company was able to streamline their operations and improve their project management.
The advanced AI capabilities of Deskhero were a game-changer for the company. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI could generate suggested replies to support requests. This significantly reduced the response time and improved the accuracy of the responses.
Deskhero's AI also enhanced the search results in the knowledge base, making it easier for clients to find relevant information. The website scraping feature allowed the company to keep their knowledge base updated with the latest information from relevant architectural websites.
Overall, Deskhero's AI capabilities transformed Design Dynamics Corp.'s helpdesk services, improving efficiency and client satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are based on the most relevant and accurate information.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This enhances the search results, making it easier for clients to find the information they need.
What is the benefit of the website scraping feature?
The website scraping feature allows the company to automatically update their knowledge base with the latest information from relevant websites. This keeps the knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Institutional Architects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
