Architectural Innovations Inc., a leading firm in institutional architecture, was struggling with managing a large volume of customer inquiries and support requests. The company needed a solution that could streamline their operations and provide quick, accurate responses to their clients.
With Deskhero, Architectural Innovations Inc. was able to structure their data lists, manage tickets effectively, and use the kanban board for better project management. The custom fields and email domains provided a personalized touch to their communication.
The advanced AI capabilities of Deskhero were a game-changer for the company. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI could generate suggested replies to customer inquiries. This significantly reduced the response time and improved the accuracy of the responses.
Deskhero's AI also enhanced the search results in the knowledge base, making it easier for customers to find relevant information. The website scraping feature allowed the company to keep their knowledge base updated with the latest information from relevant architectural websites.
Overall, Deskhero's AI capabilities transformed Architectural Innovations Inc.'s customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are based on the most relevant and accurate information.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This enhances the search results, making it easier for customers to find the information they need.
What is the benefit of the website scraping feature?
The website scraping feature allows the company to automatically update their knowledge base with the latest information from relevant websites. This keeps the knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Institutional Architects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
