InstitutionalBuild Inc. deals with a high volume of customer queries and complaints daily. Managing these manually was challenging and inefficient. With Deskhero's structured data lists and user groups features, they can now organize and prioritize queries more effectively.
Deskhero's AI capabilities play a crucial role in handling these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only speeds up the response process but also ensures the accuracy of the responses.
Additionally, the AI enhances search results, making it easier for the helpdesk team to find relevant information quickly. This leads to more effective problem-solving and higher customer satisfaction rates.
The custom email domains feature allows InstitutionalBuild Inc. to maintain a professional image while communicating with customers. The kanban board provides a clear overview of the workflow, helping the team manage their tasks more effectively.
Overall, Deskhero's advanced AI capabilities have revolutionized InstitutionalBuild Inc.'s helpdesk services, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and nature of the query. Based on this understanding, it generates appropriate suggested replies.
How does Deskhero help in prioritizing customer queries?
Deskhero's structured data lists and user groups features allow companies to organize and prioritize queries based on various parameters. This makes it easier to manage and respond to queries in a timely manner.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It considers data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Institutional Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
