SkyHigh Constructions receives numerous queries daily from clients about project status, building specifications, and other related matters. Managing these queries manually was time-consuming and prone to errors. With Deskhero's ticket management feature, all customer queries are organized efficiently, and the AI capabilities ensure quick and accurate responses.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This information is used to generate suggested replies, which has drastically reduced the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has led to more effective problem-solving and increased customer satisfaction.
The custom fields feature allows SkyHigh Constructions to categorize queries based on the type of building or project, making it easier to assign the right personnel to handle each query. The kanban board provides a visual representation of the workflow, helping the team manage their tasks more effectively.
Overall, Deskhero's advanced AI capabilities have streamlined SkyHigh Constructions' customer support process, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken to draft responses, thereby improving response time.
How does Deskhero help in organizing customer queries?
Deskhero's ticket management feature organizes all customer queries efficiently. The custom fields feature allows categorization of queries based on various parameters, making it easier to manage and respond.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It considers data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Institutional Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
