FoodServ has a comprehensive knowledge base that includes recipes, nutrition facts, and food safety guidelines. Deskhero's AI capabilities allow FoodServ to generate knowledge base articles from these documents, making it easy for the support team to access relevant information.
The AI uses OpenAI Embeddings to analyze previous tickets and suggest replies based on similar past issues. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
FoodServ uses Deskhero's website scraping feature to stay updated on the latest food trends and competitor offerings. The AI analyzes this data and enhances search results, providing the support team with useful insights.
Deskhero's custom fields and user groups enable FoodServ to categorize tickets based on the type of query and assign them to the right team. This has greatly improved the resolution time and overall customer satisfaction.
Lastly, the REST API allows FoodServ to integrate Deskhero with their existing systems, ensuring smooth data flow and reducing manual data entry.
How does Deskhero's AI enhance the speed of customer service?
Deskhero's AI enhances the speed of customer service by suggesting replies based on past tickets and enhancing search results with relevant content from the knowledge base, uploaded files, and scraped website data.
How does Deskhero assist in ticket management?
Deskhero assists in ticket management by allowing companies to create custom fields and user groups. This helps them categorize tickets and assign them to the right team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This ensures smooth data flow and reduces manual data entry.
* This article provides an example of how a fictive company in the Institutional Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
