EventCater has a rich knowledge base consisting of event planning guides, menu options, and dietary restrictions. Deskhero's AI capabilities enable EventCater to automatically generate articles from these documents, providing the support team with quick access to relevant information.
The AI also uses OpenAI Embeddings to analyze previous tickets and suggest replies based on similar past issues. This not only accelerates the response time but also ensures consistency in the quality of responses.
EventCater uses Deskhero's website scraping feature to keep abreast of the latest trends in event catering and competitor offerings. The AI analyzes this data and enhances search results, equipping the support team with valuable insights.
Deskhero's custom fields and user groups allow EventCater to categorize tickets based on the nature of the query and assign them to the appropriate team. This has significantly improved the resolution time and customer satisfaction.
Finally, the REST API enables EventCater to integrate Deskhero with their existing systems, ensuring seamless data flow and minimizing manual data entry.
How does Deskhero's AI enhance the efficiency of helpdesk services?
Deskhero's AI enhances the efficiency of helpdesk services by suggesting replies based on past tickets and enhancing search results with relevant content from the knowledge base, uploaded files, and scraped website data.
How does Deskhero assist in managing tickets effectively?
Deskhero assists in managing tickets effectively by allowing companies to create custom fields and user groups. This enables them to categorize tickets and assign them to the appropriate team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This ensures seamless data flow and minimizes manual data entry.
* This article provides an example of how a fictive company in the Institutional Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
