CaterPro has a vast knowledge base consisting of menus, dietary guidelines, and event planning documents. The AI capabilities of Deskhero enable CaterPro to automatically generate articles from these documents, making it easier for the support team to find relevant information quickly.
The AI also leverages OpenAI Embeddings to analyze previous tickets and suggest replies based on similar past issues. This not only reduces the time taken to respond to customer queries but also ensures consistency in the quality of responses.
Deskhero's website scraping feature is used by CaterPro to keep track of industry trends and competitor offerings. The AI analyzes this data and enhances search results, providing the support team with valuable insights.
With the help of custom fields and user groups, CaterPro is able to categorize tickets based on the nature of the query and assign them to the appropriate team. This has significantly improved the resolution time and customer satisfaction.
Finally, the REST API allows CaterPro to integrate Deskhero with their existing systems, ensuring seamless data flow and minimizing manual data entry.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI improves the quality of customer support by suggesting replies based on past tickets and enhancing search results with relevant content from the knowledge base, uploaded files, and scraped website data.
How does Deskhero help in managing tickets effectively?
Deskhero helps in managing tickets effectively by allowing companies to create custom fields and user groups. This enables them to categorize tickets and assign them to the appropriate team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This ensures seamless data flow and minimizes manual data entry.
* This article provides an example of how a fictive company in the Institutional Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
