PowerGrid Solutions receives a high volume of technical inquiries daily. Using Deskhero's advanced AI capabilities, they can efficiently manage these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
The AI also enhances the search results within the platform. When a support agent searches for a solution to a customer's problem, the AI uses the embeddings to provide the most relevant results. This reduces the time taken to find solutions and improves the accuracy of the responses provided to customers.
Deskhero's custom fields feature allows PowerGrid Solutions to categorize tickets based on the type of power supply system or the nature of the issue. This makes it easier for the support team to prioritize and assign tickets, improving the overall efficiency of their operations.
The knowledge base feature of Deskhero enables PowerGrid Solutions to create a comprehensive repository of information about their products. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to populate the knowledge base with useful content.
PowerGrid Solutions also uses the REST API provided by Deskhero to integrate the platform with their existing systems. This ensures a seamless flow of information between different systems, further enhancing the efficiency of their operations.
How does Deskhero's AI improve the speed of customer support responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, reducing the time taken to respond to customers.
How does Deskhero's AI enhance search results?
When a support agent searches for a solution, the AI uses OpenAI Embeddings to provide the most relevant results. This improves the accuracy of the responses provided to customers.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Institutional and Industrial Power Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
