Institute Energy Systems deals with a wide range of customer queries, from technical issues to product inquiries. Deskhero's AI capabilities enable them to handle these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, which is then used to generate suggested replies.
The AI also enhances the search results within the platform. When a support agent searches for a solution to a customer's problem, the AI uses the embeddings to provide the most relevant results. This not only reduces the time taken to find solutions but also improves the accuracy of the responses provided to customers.
With Deskhero's custom fields feature, Institute Energy Systems can categorize tickets based on the type of power supply unit or the nature of the issue. This helps the support team to prioritize and assign tickets, improving the overall efficiency of their operations.
Deskhero's knowledge base feature allows Institute Energy Systems to create a comprehensive repository of information about their products. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to populate the knowledge base with useful content.
Finally, Institute Energy Systems uses the REST API provided by Deskhero to integrate the platform with their existing systems. This ensures a seamless flow of information between different systems, further enhancing the efficiency of their operations.
How does Deskhero's AI improve the speed of customer support responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, reducing the time taken to respond to customers.
How does Deskhero's AI enhance search results?
When a support agent searches for a solution, the AI uses OpenAI Embeddings to provide the most relevant results. This improves the accuracy of the responses provided to customers.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Institutional and Industrial Power Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
