InstructoDesign Inc. receives a multitude of customer queries every day, from technical support to instructional design principles. Managing these queries was a complex task until they implemented Deskhero. The platform's AI capabilities analyze previous tickets and suggest replies, reducing the time taken to respond and improving customer satisfaction.
Deskhero's custom fields and structured data lists enable InstructoDesign to categorize and prioritize tickets effectively. The AI-powered search bar enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals.
Deskhero's AI capabilities also aid in maintaining InstructoDesign's knowledge base. The platform generates articles from Word, PowerPoint, and PDF files, and even scrapes data from the company's website. This automated process saves time and ensures that the knowledge base is always up-to-date.
The REST API feature of Deskhero allows InstructoDesign to integrate the platform with their existing systems seamlessly. This integration has streamlined their operations and improved the overall efficiency of their helpdesk services.
In summary, Deskhero's advanced AI capabilities have revolutionized InstructoDesign's helpdesk services. The platform has not only improved their ticket management but also enhanced the quality and accessibility of their knowledge base.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and suggests replies based on this analysis. This feature reduces the time taken to respond and improves customer satisfaction.
How does Deskhero maintain the knowledge base?
Deskhero generates articles for the knowledge base from Word, PowerPoint, and PDF files. It can also scrape data from the company's website to keep the knowledge base updated.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows seamless integration with existing systems, streamlining operations and improving efficiency.
* This article provides an example of how a fictive company in the Instructional Design Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
