InsulaTech Inc., a leading provider of insulation installation services, was looking for a solution to improve their customer support efficiency. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's structured data lists and custom fields allowed InsulaTech to organize their customer inquiries effectively. The user groups feature helped them categorize their customers and handle their inquiries more efficiently.
Deskhero's advanced AI capabilities were key in creating a comprehensive knowledge base for InsulaTech. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content was then used to create knowledge base articles, which could be easily accessed by the support team to resolve customer queries.
The AI also enhanced the search results, making it easier for the support team to find the information they needed. The custom email domains feature provided a professional touch to their customer communications.
By implementing Deskhero, InsulaTech was able to create a comprehensive knowledge base, improve their customer support efficiency, and enhance their service quality.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to create knowledge base articles. This makes it easier for the support team to find the information they need to resolve customer queries.
How does the user groups feature improve customer support?
The user groups feature allows companies to categorize their customers, making it easier to handle their inquiries and provide personalized support.
What is the benefit of the custom email domains feature?
The custom email domains feature allows companies to use their own domain for customer communications, providing a professional touch to their emails.
* This article provides an example of how a fictive company in the Insulation Installation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
