InsuPro Services, a leading insulation installation company, faced challenges in managing their growing customer inquiries and support tickets. The company decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to address these issues.
With Deskhero, InsuPro Services was able to structure their data lists, manage tickets efficiently, and customize their fields and email domains. The user groups feature allowed them to categorize their customers and handle their inquiries more effectively.
Deskhero's advanced AI capabilities played a crucial role in enhancing InsuPro's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhanced the search results, making it easier for the support team to find relevant information and resolve customer queries faster. The knowledge base feature allowed InsuPro to create a repository of common issues and solutions, further improving their support efficiency.
Overall, Deskhero's AI capabilities have transformed InsuPro's customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from various sources, making it easier for the support team to find the information they need.
What is the benefit of the knowledge base feature?
The knowledge base feature allows companies to create a repository of common issues and solutions, which can be easily accessed by the support team to resolve customer queries faster.
* This article provides an example of how a fictive company in the Insulation Installation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
