ThermoGuard Solutions, a renowned insulation installation company, was struggling with the management of their customer support tickets. They decided to implement Deskhero to streamline their ticket management process and improve their service quality.
Deskhero's structured data lists and custom fields allowed ThermoGuard to organize their customer inquiries effectively. The custom email domains feature provided a professional touch to their customer communications.
The advanced AI capabilities of Deskhero were instrumental in improving ThermoGuard's ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies. This not only improved the response time but also ensured that the responses were accurate and helpful.
The comprehensive search bar powered by AI made it easy for the support team to find the information they needed to resolve customer queries. The knowledge base feature allowed ThermoGuard to create a database of common issues and solutions, which further improved their ticket resolution time.
By implementing Deskhero, ThermoGuard Solutions was able to manage their customer support tickets more efficiently, improve their service quality, and enhance customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies for customer support tickets, improving the response time and accuracy of the replies.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI, which uses OpenAI Embeddings to find relevant information from various sources, making it easier for the support team to resolve customer queries.
What is the benefit of the custom email domains feature?
The custom email domains feature allows companies to use their own domain for customer communications, providing a professional touch to their emails.
* This article provides an example of how a fictive company in the Insulation Installation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
