EcoShield Insulation receives numerous customer queries daily, which range from product inquiries to installation procedures. To manage these effectively, they use Deskhero's ticket management system and kanban board. The advanced AI capabilities of Deskhero assist in suggesting replies based on previous tickets, knowledge base articles, and other relevant content.
Deskhero's AI capabilities also help EcoShield in maintaining a comprehensive and up-to-date knowledge base. The AI can generate articles from various sources such as Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information, providing accurate responses to customer queries.
EcoShield also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. The AI leverages OpenAI embeddings to enhance search results, making it easier for the support team to find relevant content and resolve tickets faster.
Additionally, EcoShield has integrated Deskhero's REST API into their existing systems, allowing seamless data exchange and ensuring that all customer interactions are captured and analyzed for continuous improvement.
By leveraging Deskhero's advanced AI capabilities, EcoShield has significantly improved their customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI generate knowledge base articles from any source?
Yes, Deskhero's AI can generate knowledge base articles from various sources including Word, PowerPoint, PDF files, and even scrape data from your company's website.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to find relevant content based on the search query. This enhances the search results, making it easier to find relevant content and resolve tickets faster.
* This article provides an example of how a fictive company in the Insulation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
