PolicyAdvisor Pro employs Deskhero's AI capabilities to manage their extensive knowledge base of legal documents, policies, and manuals. The AI uses OpenAI Embeddings to sift through these resources and generate relevant content, enabling the firm to efficiently provide legal advice to their clients.
The firm also uses Deskhero's AI to generate suggested replies for their customer support tickets. By analyzing previous tickets and related knowledge base articles, the AI can suggest precise and useful responses, reducing the time spent on each ticket and enhancing the overall efficiency of the support team.
PolicyAdvisor Pro also benefits from Deskhero's website scraping feature. The AI can scrape pertinent information from a range of legal websites, ensuring the firm's knowledge base remains current with the latest legal developments and court rulings.
Additionally, the firm uses Deskhero's comprehensive search bar powered by AI. It enhances the search results by using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature allows the firm to swiftly find relevant information, saving time and improving productivity.
Finally, PolicyAdvisor Pro uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the firm to leverage Deskhero's AI capabilities across their entire operation, enhancing their service delivery and customer satisfaction.
How does Deskhero's AI enhance PolicyAdvisor Pro's customer support?
Deskhero's AI enhances PolicyAdvisor Pro's customer support by suggesting precise responses to support tickets, improving the search functionality, and keeping the firm's knowledge base current.
How does Deskhero's AI improve the efficiency of PolicyAdvisor Pro's support team?
Deskhero's AI improves the efficiency of PolicyAdvisor Pro's support team by reducing the time spent on each ticket and allowing the team to swiftly find relevant information.
Can PolicyAdvisor Pro integrate Deskhero with their existing systems?
Yes, PolicyAdvisor Pro can use Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Insurance law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
