InsureLaw uses Deskhero's AI capabilities to manage their vast knowledge base of legal documents, policies, and manuals. The AI leverages OpenAI Embeddings to scan through these resources and generate relevant content. This feature helps the firm to quickly find and share legal advice with their clients, improving efficiency and client satisfaction.
The firm also uses Deskhero's AI to generate suggested replies for their customer support tickets. By analyzing previous tickets and related knowledge base articles, the AI can suggest accurate and helpful responses, reducing the time spent on each ticket and improving the overall efficiency of the support team.
InsureLaw also benefits from Deskhero's website scraping feature. The AI can scrape relevant information from various legal websites, keeping the firm's knowledge base up-to-date with the latest legal developments and court rulings.
Additionally, the firm uses Deskhero's comprehensive search bar powered by AI. It enhances the search results by using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature allows the firm to quickly find relevant information, saving time and improving productivity.
Finally, InsureLaw uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the firm to leverage Deskhero's AI capabilities across their entire operation, enhancing their service delivery and customer satisfaction.
How does Deskhero's AI enhance InsureLaw's customer support?
Deskhero's AI enhances InsureLaw's customer support by suggesting accurate responses to support tickets, improving the search functionality, and keeping the firm's knowledge base up-to-date.
How does Deskhero's AI improve the efficiency of InsureLaw's support team?
Deskhero's AI improves the efficiency of InsureLaw's support team by reducing the time spent on each ticket and allowing the team to quickly find relevant information.
Can InsureLaw integrate Deskhero with their existing systems?
Yes, InsureLaw can use Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Insurance law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
