LegalShield Insurance uses Deskhero's AI to manage their comprehensive database of legal documents, policies, and presentations. The AI uses OpenAI Embeddings to scan these resources and generate relevant content, making it easier for the firm to share expert advice with their clients.
The company also uses Deskhero's AI to generate suggested replies for their customer support tickets. By analyzing previous tickets and related knowledge base articles, the AI can suggest helpful responses, reducing the time spent on each ticket and improving the overall efficiency of the support team.
LegalShield Insurance takes advantage of Deskhero's website scraping feature. The AI scrapes relevant information from various legal websites, ensuring the firm's knowledge base is always updated with the latest legal trends and court decisions.
Moreover, the firm uses Deskhero's comprehensive search bar powered by AI. It enhances the search results by using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature allows the firm to quickly find relevant information, improving productivity.
Lastly, LegalShield Insurance uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the firm to leverage Deskhero's AI capabilities across their entire operation, enhancing their service delivery and customer satisfaction.
How does Deskhero's AI help LegalShield Insurance manage their knowledge base?
Deskhero's AI helps LegalShield Insurance manage their knowledge base by scanning through their resources and generating relevant content. It also keeps the knowledge base updated by scraping information from legal websites.
How does Deskhero's AI improve the efficiency of LegalShield Insurance's support team?
Deskhero's AI improves the efficiency of LegalShield Insurance's support team by suggesting helpful responses to support tickets and enhancing the search functionality, allowing the team to quickly find relevant information.
Can LegalShield Insurance integrate Deskhero with their existing systems?
Yes, LegalShield Insurance can use Deskhero's REST API to integrate the platform with their existing systems, enabling them to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Insurance law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
