InsureFast was facing challenges in managing high volumes of customer queries and complaints. The manual process of sorting and assigning tickets was time-consuming and prone to errors. With Deskhero's ticket management feature, InsureFast was able to automate the process, reducing the response time and improving customer satisfaction.
Deskhero's advanced AI capabilities have been instrumental in enhancing the efficiency of InsureFast's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances the search results, making it easier for the customer support team to find relevant information quickly. This has resulted in faster resolution of customer queries and improved customer satisfaction.
Furthermore, Deskhero's custom fields and user groups features have allowed InsureFast to categorize and prioritize tickets based on their urgency and importance. This has ensured that critical issues are addressed promptly, further enhancing customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed InsureFast's customer support, making it more efficient and effective.
How has Deskhero improved InsureFast's customer support?
Deskhero's advanced AI capabilities have streamlined InsureFast's customer support by automating the ticket management process, generating suggested replies, enhancing search results, and enabling prioritization of tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How has Deskhero enhanced the efficiency of InsureFast's customer support?
Deskhero has enhanced the efficiency of InsureFast's customer support by reducing the time taken to respond to customer queries, improving the search results, and enabling faster resolution of customer queries.
* This article provides an example of how a fictive company in the Insurance underwriting and intermediation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
