SecureBridge has a vast knowledge base consisting of numerous articles, policies, manuals, and presentations. Managing and utilizing this knowledge base was a challenge due to its size and complexity. With Deskhero's knowledge base feature, SecureBridge was able to organize their knowledge base effectively.
Deskhero's advanced AI capabilities have been instrumental in improving the utilization of SecureBridge's knowledge base. The AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, making it easier for the customer support team to respond to customer queries.
The AI also enhances the search results, making it easier for the customer support team to find relevant information quickly. This has resulted in faster resolution of customer queries and improved customer satisfaction.
Furthermore, Deskhero's structured data lists and custom fields features have allowed SecureBridge to categorize and prioritize their knowledge base content based on their relevance and importance. This has ensured that the most relevant and important content is easily accessible, further enhancing the efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities have transformed SecureBridge's knowledge base management, making it more efficient and effective.
How has Deskhero improved SecureBridge's knowledge base management?
Deskhero's advanced AI capabilities have streamlined SecureBridge's knowledge base management by organizing the content effectively, generating suggested replies, enhancing search results, and enabling prioritization of content.
How does Deskhero's AI generate suggested replies from the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How has Deskhero enhanced the efficiency of SecureBridge's customer support?
Deskhero has enhanced the efficiency of SecureBridge's customer support by reducing the time taken to respond to customer queries, improving the search results, and enabling faster resolution of customer queries.
* This article provides an example of how a fictive company in the Insurance underwriting and intermediation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
