RiskShield was facing challenges in managing and optimizing their customer interactions due to the high volume of customer queries and complaints. With Deskhero's user groups and tickets management features, RiskShield was able to categorize and prioritize customer interactions, improving the quality of their customer service.
Deskhero's advanced AI capabilities have been instrumental in enhancing the efficiency of RiskShield's customer interactions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to interact with customers.
The AI also enhances the search results, making it easier for the customer support team to find relevant information quickly. This has resulted in faster resolution of customer queries and improved customer satisfaction.
Furthermore, Deskhero's custom email domains feature has allowed RiskShield to personalize their customer interactions, further enhancing customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed RiskShield's customer interactions, making them more efficient and effective.
How has Deskhero improved RiskShield's customer interactions?
Deskhero's advanced AI capabilities have streamlined RiskShield's customer interactions by categorizing and prioritizing customer interactions, generating suggested replies, enhancing search results, and personalizing customer interactions.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How has Deskhero enhanced the efficiency of RiskShield's customer interactions?
Deskhero has enhanced the efficiency of RiskShield's customer interactions by reducing the time taken to interact with customers, improving the search results, and enabling faster resolution of customer queries.
* This article provides an example of how a fictive company in the Insurance underwriting and intermediation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
