Unity Assurance receives a high volume of customer support tickets daily. Managing these tickets and responding to them in a timely manner was a challenge until they started using Deskhero.
Deskhero's AI capabilities have greatly improved Unity's ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This has significantly reduced response times and improved customer satisfaction.
Deskhero's kanban board feature has also been instrumental in managing the workflow of the support team. It provides a visual representation of the ticket status, making it easier to track progress and identify bottlenecks.
Furthermore, Deskhero's custom fields feature has enabled Unity to capture specific information in tickets. This has improved the quality of the support provided, as the support team has all the necessary information at their fingertips.
In conclusion, Deskhero's advanced AI capabilities have revolutionized Unity Assurance's ticket management process, leading to improved response times and customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This reduces response times and improves customer satisfaction.
How does Deskhero's kanban board feature help in managing the workflow?
Deskhero's kanban board provides a visual representation of the ticket status. This makes it easier to track progress and identify bottlenecks in the workflow.
How does Deskhero's custom fields feature improve the quality of support?
Deskhero's custom fields feature allows you to capture specific information in tickets. This ensures that the support team has all the necessary information at their fingertips, improving the quality of support provided.
* This article provides an example of how a fictive company in the Insurance Underwriting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
