SecureLife Insurance receives numerous customer queries daily, ranging from policy details to claim procedures. With Deskhero's advanced AI capabilities, SecureLife has been able to automate responses to common questions, reducing the workload on their customer support team.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This information is used to generate suggested replies, which are then reviewed by the support team before being sent out. This has significantly reduced response times, leading to improved customer satisfaction.
With Deskhero's comprehensive search bar, SecureLife's support team can quickly find relevant information from the vast amount of data available. The AI-enhanced search results ensure that the most relevant information is presented first, reducing the time spent searching for information.
Deskhero's REST API has also been integrated into SecureLife's own systems, allowing for seamless data transfer between the two platforms. This has further streamlined the customer support process, as all necessary information is readily available.
Overall, Deskhero's advanced AI capabilities have greatly improved SecureLife's customer support process, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. These suggestions are then reviewed by the support team before being sent out.
How has Deskhero improved SecureLife's customer support process?
Deskhero has automated responses to common questions, reduced response times, and made it easier for the support team to find relevant information. It has also allowed for seamless data transfer between SecureLife's systems and Deskhero through its REST API.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to present the most relevant information first. This reduces the time spent searching for information and improves the efficiency of the support team.
* This article provides an example of how a fictive company in the Insurance Underwriting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
