Pioneer Underwriters has an extensive knowledge base, consisting of numerous articles, policies, manuals, and presentations. Managing this vast amount of information was a challenge until they started using Deskhero.
Deskhero's AI capabilities have greatly improved the management of Pioneer's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to enhance search results, making it easier for both employees and customers to find relevant information.
Deskhero also allows Pioneer to generate knowledge base articles from Word, PowerPoint, and PDF files. This has streamlined the process of adding new information to the knowledge base, saving time and resources.
Furthermore, Deskhero's user groups feature has enabled Pioneer to segment their knowledge base according to different user roles. This ensures that each user has access to the most relevant information, improving efficiency.
In conclusion, Deskhero's advanced AI capabilities have revolutionized Pioneer Underwriters' knowledge base management, leading to improved accessibility and efficiency.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to enhance search results. This makes it easier to find relevant information in the knowledge base.
How does Deskhero help in adding new information to the knowledge base?
Deskhero allows you to generate knowledge base articles from Word, PowerPoint, and PDF files. This streamlines the process of adding new information to the knowledge base.
How does Deskhero's user groups feature improve efficiency?
Deskhero's user groups feature allows you to segment your knowledge base according to different user roles. This ensures that each user has access to the most relevant information, improving efficiency.
* This article provides an example of how a fictive company in the Insurance Underwriting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
