EagleEye Intelligence handles a multitude of support queries daily. With Deskhero's AI capabilities, these tickets are automatically sorted and prioritized, ensuring that critical issues are addressed first. This has led to a significant improvement in their response time and resolution rate.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to support agents. This has reduced the time agents spend on researching solutions, leading to quicker resolution times and improved customer satisfaction.
EagleEye has also benefited from Deskhero's enhanced search functionality. The AI improves search results by analyzing content from the knowledge base, uploaded files, and scraped website data. This has made it easier for both support agents and clients to find relevant information quickly.
Using Deskhero's custom fields and user groups, EagleEye has been able to provide a more personalized support experience. The AI uses these fields to better understand the nature of the client's issue and provide a more tailored solution.
In conclusion, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of EagleEye's customer support services.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the support tickets. Based on this analysis, it sorts and prioritizes tickets according to their urgency and complexity.
How does the AI suggest replies to support agents?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This content is then ranked and presented in the search results.
* This article provides an example of how a fictive company in the Intelligence Analysis and Surveillance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
