SpyTech Solutions deals with a high volume of complex support queries every day. By implementing Deskhero, they have been able to automate the ticket management process. The AI capabilities of Deskhero categorize and prioritize tickets, ensuring that urgent and complex issues are addressed promptly.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest potential solutions to support agents. This has significantly reduced the time agents spend on researching and formulating responses, leading to quicker resolution times.
SpyTech has also benefited from Deskhero's enhanced search functionality. The AI improves search results by analyzing content from the knowledge base, uploaded files, and scraped website data. This has made it easier for both support agents and clients to find relevant information quickly.
With the use of Deskhero's custom fields and user groups, SpyTech has been able to provide a more personalized support experience. The AI uses these fields to better understand the nature of the client's issue and provide a more tailored solution.
In conclusion, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of SpyTech's helpdesk operations.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the support tickets. Based on this analysis, it categorizes and prioritizes tickets according to their urgency and complexity.
How does the AI suggest potential solutions to support agents?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This content is then ranked and presented in the search results.
* This article provides an example of how a fictive company in the Intelligence Analysis and Surveillance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
