SpeedRail uses Deskhero's AI capabilities to manage and respond to customer inquiries efficiently. The AI analyses previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the quality of responses.
With Deskhero's custom fields and structured data lists, SpeedRail can categorize and prioritize customer queries effectively. The AI-powered search bar enhances the ability to find relevant information quickly, improving the speed and efficiency of customer support.
Deskhero's website scraping feature allows SpeedRail to keep track of any changes on related websites, such as updates on train schedules or fare changes. This information is automatically incorporated into the knowledge base, ensuring that the customer support team always has the most up-to-date information.
The Kanban board feature of Deskhero provides a visual overview of the customer support process, enabling the team to track the progress of each ticket and identify any bottlenecks. The user groups feature allows for effective team collaboration and ensures that tickets are handled by the most suitable team member.
Finally, the REST API allows SpeedRail to integrate Deskhero with other systems, such as their ticketing system or CRM, providing a unified platform for managing all customer interactions.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the website scraping feature work?
Deskhero's website scraping feature automatically monitors specified websites for changes. Any new information is incorporated into the knowledge base.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, such as ticketing systems or CRMs.
* This article provides an example of how a fictive company in the Intercity Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
