MetroExpress uses Deskhero's AI capabilities to manage customer tickets more effectively. The AI analyses previous tickets and knowledge base articles to suggest possible solutions, reducing the time taken to resolve issues and improving customer satisfaction.
Deskhero's custom email domains feature allows MetroExpress to maintain a professional image while communicating with customers. The user groups feature enables efficient team collaboration, ensuring that tickets are handled by the most appropriate team member.
Deskhero's Kanban board provides a visual overview of the ticket management process, allowing the team to track the progress of each ticket and identify any bottlenecks. This results in a smoother workflow and faster resolution times.
The AI-powered search bar enhances the ability to find relevant information quickly, improving the speed and efficiency of the ticket management process. The website scraping feature keeps the team updated with the latest information from related websites, ensuring they always have the most current data when dealing with customer queries.
Finally, the REST API allows MetroExpress to integrate Deskhero with other systems, such as their ticketing system or CRM, providing a unified platform for managing all customer interactions.
How does the AI help in managing tickets?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then used to generate suggested solutions for current tickets.
How does the Kanban board improve the ticket management process?
The Kanban board provides a visual overview of the ticket management process, allowing the team to track the progress of each ticket and identify any bottlenecks. This results in a smoother workflow and faster resolution times.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, such as ticketing systems or CRMs.
* This article provides an example of how a fictive company in the Intercity Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
