Decor Delight deals with a high volume of customer queries and requests daily. To manage these effectively, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, improving the efficiency and quality of responses.
The decorating service provider also uses Deskhero's website scraping feature to gather the latest decorating ideas and trends from various online sources. This data is processed by the AI to enhance search results, keeping the support team updated with the most recent information.
Decor Delight has customized Deskhero to fit their operational needs. They have set up custom fields and email domains, and organized data into structured lists for better management. The kanban board feature is used to track the progress of each ticket, ensuring every customer query is addressed promptly.
With the help of Deskhero's REST API, Decor Delight has integrated the platform with their existing systems, creating a seamless workflow. The comprehensive search bar further enhances the support team's efficiency by providing quick access to necessary information.
By implementing Deskhero, Decor Delight has significantly improved its helpdesk services. The AI-driven solutions have not only reduced response time but also improved the quality of responses, leading to higher customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, ensuring that the responses are accurate and informative.
How does Deskhero keep the support team updated with the latest information?
Deskhero uses a website scraping feature to gather the latest decorating ideas and trends from various online sources. The AI processes this data to enhance search results in the knowledge base, keeping the support team updated.
Can Deskhero be integrated with existing systems?
Yes, with Deskhero's REST API, the platform can be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Interior design and decorating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
