Elegant Interiors frequently deals with customer queries about their services, decor items, and design tips. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries and has ensured that the responses are accurate and consistent.
Elegant Interiors also uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses the OpenAI Embeddings to find and suggest the most relevant articles from the knowledge base. This has greatly improved the self-service experience for customers and reduced the number of tickets submitted.
Furthermore, Elegant Interiors uses Deskhero's custom fields and user groups features to personalize their service. They have created custom fields for specific decor queries and set up user groups based on customer preferences. This has helped them deliver a personalized service and improve customer satisfaction.
With Deskhero, Elegant Interiors has been able to streamline its customer support, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then processed to generate suggested replies to customer queries, improving response time and accuracy.
How does Deskhero's AI improve the self-service experience?
Deskhero's AI enhances search results by using OpenAI Embeddings to find and suggest the most relevant articles from the knowledge base, making it easier for customers to find the information they need.
Can Deskhero's AI personalize customer service?
Yes, with features like custom fields and user groups, Deskhero's AI can help companies like Elegant Interiors personalize their service based on customer preferences.
* This article provides an example of how a fictive company in the Interior Designers/Decorators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
