VesselVogue receives numerous customer queries every day. With Deskhero's AI, they can automatically generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
The AI also enhances the search functionality on VesselVogue's helpdesk. By leveraging OpenAI Embeddings from their knowledge base, uploaded files like policies, manuals, presentations, and scraped website data, customers can find relevant information quickly and easily.
VesselVogue also uses Deskhero's AI to manage their tickets more efficiently. The AI can categorize and prioritize tickets based on their content, helping the support team to focus on the most urgent and important issues.
Furthermore, VesselVogue uses the custom fields feature to capture specific information about each ticket. This data is then used by the AI to provide more personalized and relevant responses to customers.
Finally, VesselVogue uses the REST API to integrate Deskhero with their other systems, creating a seamless customer support experience.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to improve the relevance of search results. It analyzes the content of the search query and matches it with relevant content from the knowledge base, uploaded files, and website data.
How does the AI manage tickets?
The AI categorizes and prioritizes tickets based on their content. This helps the support team to focus on the most urgent and important issues.
* This article provides an example of how a fictive company in the Interior furnishing of vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
