NauticalNest has a vast range of products and services, making their knowledge base extensive and complex. With Deskhero's AI, they can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This saves significant time and resources that would otherwise be spent on manual data entry.
The AI also enhances the search functionality of the knowledge base. By using OpenAI Embeddings, it can find and display the most relevant articles based on the search query. This makes it easier for customers to find the information they need and reduces the number of support tickets.
NauticalNest also uses the AI to manage user groups. The AI can identify common issues and queries among different user groups and tailor the knowledge base content accordingly. This ensures that each user group has access to the most relevant and useful information.
Furthermore, NauticalNest uses Deskhero's REST API to integrate their knowledge base with their website and other systems. This provides a seamless user experience and ensures that the knowledge base is always accessible and up-to-date.
Finally, NauticalNest uses the AI to monitor the usage of their knowledge base. It can identify trends and patterns in the data, helping NauticalNest to continuously improve their knowledge base and customer support.
How does the AI generate knowledge base articles?
The AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. It uses OpenAI Embeddings to understand the content of these files and convert them into knowledge base articles.
How does the AI manage user groups?
The AI can identify common issues and queries among different user groups. It then tailors the knowledge base content accordingly to ensure that each user group has access to the most relevant and useful information.
How does the AI monitor the usage of the knowledge base?
The AI can analyze the data on how the knowledge base is being used. It identifies trends and patterns in the data, which can be used to improve the knowledge base and customer support.
* This article provides an example of how a fictive company in the Interior furnishing of vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
