HealthFirst uses Deskhero's AI to manage their high volume of patient inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to each query, improving the overall productivity of the support team.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex medical queries that require referencing multiple sources.
Deskhero's AI also assists in managing the knowledge base. It generates articles from word, powerpoint, pdf files which are then used to populate the knowledge base. This automation saves the support team valuable time and ensures the knowledge base is always up-to-date.
HealthFirst also uses the custom fields feature to categorize patient queries. This allows for efficient ticket management and ensures no query is overlooked.
Finally, the REST API allows HealthFirst to integrate Deskhero with their existing systems, ensuring seamless operation and data flow.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to enhance search results by finding relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems for seamless operation and data flow.
* This article provides an example of how a fictive company in the Internal Medicine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
