AirCargo Global's helpdesk team handles a wide range of customer queries and technical issues daily. With Deskhero's AI capabilities, the team is able to generate suggested replies based on previous tickets and knowledge base articles. This not only saves time but also ensures consistency in the responses provided to customers.
The AI also enhances the search results on their helpdesk platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI is able to find relevant content quickly. This has improved the speed and accuracy of their helpdesk services.
AirCargo Global also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scans their website for any new information or updates and automatically adds them to the knowledge base. This has greatly reduced the manual work required to maintain the knowledge base.
Additionally, Deskhero's AI helps AirCargo Global in managing their tickets more effectively. The AI can categorize and prioritize tickets based on their content, ensuring that high-priority issues are addressed first.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of AirCargo Global's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly and accurately, thereby enhancing the search results.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can categorize and prioritize tickets based on their content, ensuring that high-priority issues are addressed first.
* This article provides an example of how a fictive company in the International Freight Air Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
