SkyFreight receives a large volume of customer queries daily, ranging from shipment tracking, pricing inquiries, to technical issues. Using Deskhero's advanced AI capabilities, SkyFreight is able to generate suggested replies based on previous tickets and knowledge base articles. This has reduced the time spent by customer service representatives on each ticket, allowing them to handle more queries within a given time frame.
Deskhero's AI also enhances SkyFreight's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation, the AI is able to find relevant content quickly and accurately. This has improved the quality of responses provided to customers, leading to higher customer satisfaction rates.
SkyFreight also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scans their website for any new information or updates and automatically adds them to the knowledge base. This ensures that the support team always has the most up-to-date information at their fingertips.
Furthermore, the AI capabilities of Deskhero have helped SkyFreight in managing their tickets more efficiently. The AI can categorize and prioritize tickets based on their content, ensuring that urgent and important issues are addressed promptly.
Overall, Deskhero's AI capabilities have enabled SkyFreight to provide faster and more accurate responses to customer queries, improving their customer service quality and efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly and accurately, thereby enhancing the search results.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can categorize and prioritize tickets based on their content, ensuring that urgent and important issues are addressed promptly.
* This article provides an example of how a fictive company in the International Freight Air Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
