InterFreight Solutions has a vast amount of information that needs to be accessible to both its customers and support team. With Deskhero, the company has been able to create a comprehensive knowledge base that includes articles generated from Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's advanced AI capabilities have been crucial in enhancing the usability of this knowledge base. By leveraging OpenAI Embeddings, the AI can understand the content of the knowledge base and provide relevant suggestions. This has made it easier for customers to find the information they need, reducing the need for them to contact the support team.
The AI capabilities of Deskhero also help the support team find relevant information more quickly. When a ticket is created, the AI analyzes the content and suggests relevant knowledge base articles or documents. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Furthermore, Deskhero's REST API has allowed InterFreight Solutions to integrate the knowledge base with other systems and tools. This has made the knowledge base more accessible and has further reduced the workload of the support team.
Overall, Deskhero has helped InterFreight Solutions create a more efficient and customer-friendly support system.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings to understand the content of the knowledge base. This allows it to provide relevant suggestions to both customers and the support team, making the knowledge base more accessible and useful.
How does Deskhero help reduce the workload of the support team?
By making the knowledge base more accessible and providing relevant suggestions, Deskhero reduces the need for customers to contact the support team. This results in a reduced workload for the team.
Can the knowledge base be integrated with other systems?
Yes, Deskhero includes a REST API, which allows the knowledge base to be easily integrated with other systems and tools.
* This article provides an example of how a fictive company in the International Freight Forwarding Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
