WorldCargo Services receives a large volume of customer queries every day. Managing these queries was a challenge until the company started using Deskhero. With its structured data lists, custom fields, and user groups, Deskhero has made it easier to categorize and assign tickets, resulting in a more efficient workflow.
Deskhero's advanced AI capabilities have further improved the ticket management system. By leveraging OpenAI Embeddings from previous tickets, the AI can suggest relevant responses. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
The AI also enhances search results, making it easier for the support team to find relevant information. This has been particularly useful in handling complex queries that require in-depth knowledge of the company's policies and procedures.
Furthermore, the Kanban board feature of Deskhero has provided a visual representation of the ticket workflow, making it easier for the team to track the progress of each ticket.
Overall, Deskhero has significantly improved the efficiency and effectiveness of WorldCargo Services' ticket management system.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to suggest relevant responses. This speeds up the response time and ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for the support team to find relevant information.
What is the benefit of the Kanban board feature?
The Kanban board provides a visual representation of the ticket workflow. This makes it easier for the team to track the progress of each ticket and manage their workload more effectively.
Can Deskhero handle complex queries?
Yes, Deskhero's advanced AI capabilities can analyze the content of complex queries and suggest relevant knowledge base articles or documents. This makes it easier for the support team to handle complex queries.
* This article provides an example of how a fictive company in the International Freight Forwarding Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
