GlobalTrans Logistics receives hundreds of customer queries daily, ranging from shipment status to pricing inquiries. With Deskhero, these inquiries are automatically converted into tickets, which are then categorized and assigned to appropriate teams using custom fields and user groups. This has resulted in a more organized and efficient workflow.
The advanced AI capabilities of Deskhero have been instrumental in improving the quality of customer interactions. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero is able to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Deskhero's AI capabilities also enhance search results, making it easier for the support team to find relevant information. For instance, if a customer has a query about a specific shipping policy, the AI can quickly pull up the relevant document from the knowledge base or scraped website data.
The comprehensive search bar and REST API have further streamlined the process by allowing the support team to easily integrate Deskhero with other systems and tools used by GlobalTrans Logistics. This has resulted in a more seamless and efficient workflow.
Overall, Deskhero has enabled GlobalTrans Logistics to provide a higher level of customer service, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This speeds up the response time by providing the support team with ready-to-use, accurate responses.
How does Deskhero enhance search results?
Deskhero uses AI to analyze the content of previous tickets, knowledge base articles, and uploaded files. This allows it to quickly find and present the most relevant information in response to a search query.
Can Deskhero be integrated with other systems?
Yes, Deskhero includes a REST API, which allows it to be easily integrated with other systems and tools.
* This article provides an example of how a fictive company in the International Freight Forwarding Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
