SkyHigh Airlines receives thousands of customer inquiries daily, ranging from flight details to baggage policies. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries, improving customer satisfaction rates.
Furthermore, SkyHigh Airlines uses Deskhero's comprehensive search bar that utilizes AI to enhance search results. This feature allows customer support agents to quickly find relevant information, further speeding up the response time.
The airline also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
Overall, Deskhero's AI capabilities have transformed SkyHigh Airlines' customer support operations, enabling them to provide superior service to their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance the search results in the comprehensive search bar. It helps to find the most relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero offers a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the International passenger air transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
