GlobalJet Airways has an extensive knowledge base that includes information on various topics, from flight schedules to baggage policies. The company uses Deskhero to manage this knowledge base efficiently.
Deskhero's AI capabilities allow GlobalJet to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature has significantly reduced the time and effort required to maintain the knowledge base.
The airline also uses Deskhero's AI to enhance search results within the knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant information quickly.
Furthermore, GlobalJet uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow for their customer support team.
Overall, Deskhero's AI capabilities have revolutionized GlobalJet's knowledge base management, enabling them to provide accurate and timely information to their customers.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
How does Deskhero's AI enhance search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results within the knowledge base.
Can Deskhero be integrated with other systems?
Yes, Deskhero offers a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the International passenger air transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
