TransWorld Airlines receives a high volume of customer support tickets daily. The company uses Deskhero to manage these tickets efficiently, leveraging the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Furthermore, TransWorld Airlines uses Deskhero's comprehensive search bar that utilizes AI to enhance search results. This feature allows customer support agents to quickly find relevant information, further speeding up the response time.
The airline also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
Overall, Deskhero's AI capabilities have transformed TransWorld Airlines' ticket management process, enabling them to provide superior service to their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance the search results in the comprehensive search bar. It helps to find the most relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero offers a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the International passenger air transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
