SkyHigh Airlines, a leading player in the international scheduled passenger air transport industry, has been facing challenges in managing an increasing volume of customer queries. They turned to Deskhero to streamline their customer support process. The platform's advanced AI capabilities, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, have significantly improved their service efficiency.
Deskhero's AI capabilities have enabled SkyHigh Airlines to automate the generation of suggested replies for customer queries. This not only reduces the time taken to respond to customers but also ensures consistency in the quality of responses. The AI system learns from past tickets and other resources to provide accurate and relevant responses.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a policy document, the AI-enhanced search delivers precise results, reducing the time spent on searching for information.
Deskhero's AI capabilities have also been instrumental in enhancing the airline's knowledge base. The AI system automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the website, keeping the knowledge base updated with the latest information.
With the help of Deskhero, SkyHigh Airlines has been able to improve its customer support efficiency and deliver superior customer service. The AI-powered platform has not only reduced the workload of the support team but also improved customer satisfaction through faster and more accurate responses.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. It learns from these resources to provide accurate and relevant responses.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to deliver precise search results. It considers past tickets, knowledge base articles, uploaded files and scraped website data to find the most relevant information.
How does Deskhero's AI system update the knowledge base?
Deskhero's AI system automatically generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the website. This keeps the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the International scheduled passenger air transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
