JetStream Airways, a prominent international scheduled passenger air transport company, was struggling with managing their helpdesk services efficiently. They decided to implement Deskhero to improve their services. The platform's advanced AI capabilities, using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, have greatly enhanced their helpdesk efficiency.
Deskhero's AI capabilities have allowed JetStream Airways to automate the creation of suggested replies for customer queries. This has significantly reduced the response time and ensured a consistent quality of responses. The AI system learns from past tickets and other resources to provide accurate and relevant responses.
The AI-enhanced search bar has made it easier for the helpdesk team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a policy document, the AI-powered search delivers precise results, reducing the time spent on searching for information.
Deskhero's AI capabilities have also played a crucial role in enriching the airline's knowledge base. The AI system automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the website, ensuring the knowledge base is always up-to-date.
By implementing Deskhero, JetStream Airways has managed to enhance its helpdesk efficiency and deliver superior customer service. The AI-driven platform has not only lightened the workload of the helpdesk team but also improved customer satisfaction through quicker and more accurate responses.
How does Deskhero's AI system create suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to create suggested replies. It learns from these resources to provide accurate and relevant responses.
How does the AI-powered search work?
The AI-powered search uses OpenAI Embeddings to deliver precise search results. It considers past tickets, knowledge base articles, uploaded files and scraped website data to find the most relevant information.
How does Deskhero's AI system keep the knowledge base updated?
Deskhero's AI system automatically creates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the website. This ensures the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the International scheduled passenger air transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
