AeroSwift Airlines, a major player in the international scheduled passenger air transport industry, was grappling with the challenge of efficiently managing a growing volume of customer queries. They adopted Deskhero to transform their customer support process. The platform's advanced AI capabilities, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, have significantly boosted their service efficiency.
Deskhero's AI capabilities have empowered AeroSwift Airlines to automate the generation of suggested replies for customer queries. This has drastically cut down the response time and ensured a consistent quality of responses. The AI system learns from past tickets and other resources to provide accurate and relevant responses.
The AI-enhanced search bar has simplified the task of finding relevant information for the support team. Whether it's a past ticket, a knowledge base article, or a policy document, the AI-powered search delivers precise results, reducing the time spent on searching for information.
Deskhero's AI capabilities have also been key in enhancing the airline's knowledge base. The AI system automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the website, keeping the knowledge base updated with the latest information.
With the help of Deskhero, AeroSwift Airlines has been able to transform its customer support efficiency and deliver superior customer service. The AI-integrated platform has not only reduced the workload of the support team but also improved customer satisfaction through faster and more accurate responses.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. It learns from these resources to provide accurate and relevant responses.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to deliver precise search results. It considers past tickets, knowledge base articles, uploaded files and scraped website data to find the most relevant information.
How does Deskhero's AI system update the knowledge base?
Deskhero's AI system automatically generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the website. This keeps the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the International scheduled passenger air transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
