TransOceanic Deliveries had a vast knowledge base, but customers often struggled to find relevant information due to the lack of efficient search capabilities. The company needed a solution that could make their knowledge base more accessible and user-friendly.
By implementing Deskhero, TransOceanic Deliveries was able to leverage the platform's AI capabilities to enhance their knowledge base management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant articles when customers search for information.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature significantly reduced the effort required to maintain and update the knowledge base.
With Deskhero's comprehensive search bar, customers can easily find the information they need without having to contact the support team. This not only improves customer satisfaction but also reduces the workload on the support team.
Overall, by making their knowledge base more accessible and user-friendly, Deskhero's AI capabilities have helped TransOceanic Deliveries improve customer self-service and reduce support costs.
How does Deskhero's AI enhance the knowledge base management?
Deskhero's AI uses OpenAI Embeddings from various resources to suggest relevant articles when customers search for information. It can also generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website.
How does Deskhero improve customer self-service?
With Deskhero's comprehensive search bar and AI-enhanced knowledge base, customers can easily find the information they need without having to contact the support team. This improves customer self-service and reduces support costs.
How has Deskhero helped reduce support costs for TransOceanic Deliveries?
By making the knowledge base more accessible and user-friendly, Deskhero has improved customer self-service, reducing the number of queries that the support team needs to handle, and thereby reducing support costs.
* This article provides an example of how a fictive company in the International Shipping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
