FastNet deals with a large number of support tickets daily. To manage these effectively, they use Deskhero's AI-powered ticket management system. The system automatically categorizes, prioritizes, and assigns tickets, reducing the manual effort required and improving the efficiency of the support team.
FastNet also uses Deskhero's AI to generate suggested replies for support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide the most relevant responses. This has not only improved the response time but also the quality of support.
The company also leverages Deskhero's AI-powered search feature to quickly find relevant information. This feature enhances search results and helps the support team to resolve customer issues faster and more efficiently.
FastNet uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. This, along with the AI-powered knowledge base article generation, ensures that the support team always has the most current information to refer to.
By leveraging Deskhero's advanced AI capabilities, FastNet has been able to improve the efficiency of their customer support operations, reduce response times, and enhance the quality of support.
How does Deskhero's AI help FastNet in managing support tickets?
Deskhero's AI categorizes, prioritizes, and assigns support tickets automatically. This reduces the manual effort required in managing tickets and improves the efficiency of the support team.
How does Deskhero's AI improve the response time and quality of support at FastNet?
Deskhero's AI generates suggested replies for support tickets by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This ensures that the responses are relevant and accurate, thereby improving the response time and quality of support.
How does Deskhero's AI-powered search feature help FastNet in resolving customer issues?
Deskhero's AI-powered search feature enhances search results, making it easier for the support team to find relevant information quickly. This helps in resolving customer issues faster and more efficiently.
* This article provides an example of how a fictive company in the Internet access provider services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
