NetSolutions receives a high volume of customer queries daily. To manage this effectively, they use Deskhero's AI-powered ticket management system. The system automatically categorizes and assigns tickets to the appropriate teams, ensuring that no query goes unanswered.
NetSolutions also uses Deskhero's AI to generate suggested replies for customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide the most relevant responses. This has significantly reduced the response time and improved the accuracy of the responses.
The company also leverages Deskhero's AI-powered search feature to quickly find relevant information. This feature enhances search results and helps the support team to resolve customer queries faster and more efficiently.
NetSolutions uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. This, along with the AI-powered knowledge base article generation, ensures that the support team always has the most current information to refer to.
By using Deskhero's advanced AI capabilities, NetSolutions has been able to improve the efficiency of their customer support operations, provide quicker and more accurate responses to customer queries, and enhance the overall customer experience.
How does Deskhero's AI help NetSolutions in managing customer queries?
Deskhero's AI categorizes and assigns customer queries to the appropriate teams automatically. This ensures that all queries are addressed promptly and efficiently.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI generates suggested replies for customer queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This ensures that the responses are relevant and accurate, thereby improving the quality of support.
How does Deskhero's AI-powered search feature help in resolving customer queries?
Deskhero's AI-powered search feature enhances search results, making it easier for the support team to find relevant information quickly. This helps in resolving customer queries faster and more efficiently.
* This article provides an example of how a fictive company in the Internet access provider services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
